What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    XML access denied error message while trying to download a file

    Asked by FIT_forms on January 06, 2016 at 11:55 AM



    Though I am testing, it would appear that the download link within the PDF is working.

    I do have one case where it is not and an XML error is appearing.

    Both the links from within the PDF and notification emails are producing:


    and the error is:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.

    This is not the same error as with the others from yesterday.

    Thank you.

    --Richard Ota

  • Profile Image
    JotForm Support

    Answered by Kiran on January 06, 2016 at 12:10 PM

    I've tried recovering and re-uploading the file from our servers. Unfortunately, it seems that the file is not uploaded to our servers correctly and we are unable to recover the file. Could you please check with the form submitter to re-submit the file again? We apologize for the inconvenience this may have caused you.

    Thank you!