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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto Responder is not working

    Asked by currency_research on January 06, 2016 at 12:24 PM

    referring to the Europe Cash Cycle Seminar Breakout Form: 

    I set up the responder to send survey taker their responses once they have completed the form, the test form will send to my email however, when I take the survey to test, the email never comes. Could yo look into this and let me know if there's something I am doing wrong? 

    Page URL:
    https://form.jotform.com/60044933764962

    survey test form responses and
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    JotForm Support

    Answered by david on January 06, 2016 at 03:26 PM

    Hi,

    I checked your autoresponder and it looks to be setup to be sent from your address:

    Make sure your settings are correct for the SMTP:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If you do not require the autoresponder to be sent from your address, change the sender email to "noreply@jotform.com".  That will send the autoresponder from our services and should allow for it to go through without issue.

    If neither of these solutions work for you, let us know and we will be happy to have another look.