What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is it really safe for client's to enter their credit card information?

    Asked by MickeyGuruTravel on January 06, 2016 at 12:50 PM

    I want to ensure that the credit card information is safe before asking clients to complete that information. 

    I do not want to use PayPal etc, I wish to simply collect the credit card information. 

     

    Is this secure?

     

    Thank you!

    credit card information card information
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    JotForm Support

    Answered by david on January 06, 2016 at 04:05 PM

    Hi,

    We actually do not allow for the collection of credit card details directly though the form.  If you require payment authorization, we do require that you use one of our payment processors:

    http://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    Collecting credit card details directly in the form will likely result in your account being suspended by our phishin detector.

  • Profile Image

    Answered by MickeyGuruTravel on January 06, 2016 at 09:00 PM

    Interesting.. I pulled a template off your site that had all of the credit card fields right in it.

    I definitely don't want to break the rules though.

    Is it permissable to have only the last 4 digits of the credit card as part of the form?

  • Profile Image

    Answered by Carina on January 07, 2016 at 06:09 AM

    You can let us know the template name so we can correct this situation. 

    You can use Paypal, but with the "Authorization only" option. Like this you will have access to the last 4 digits of the credit card. You can see here more details:

    https://www.jotform.com/answers/643053

    Let us know if we can assist you further.