What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have ordered material that is not what i was thinking i was going to receive- not your fault

    Asked by jgm3360 on January 06, 2016 at 03:02 PM

    I thought this was the kind of vinyl that has the backing and front so when you remove the back, you still have the front material holding the decal together, then you rub the front after you place it on the object, and peal the top layer off,   what i ordered was just a backer to the vinyl, and is really hard with complicated designs to remove the back and hold together and transfer to the desired surface.  please let me know what is the correct material to accomplish this  


    many thanks


    Jim Murphy


    I need to cancel the two items back ordered on my order and return the two i received already-  


    Order Number SO 555430  account #188658


    email-  jmurphy@floridasealing.com

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    JotForm Support

    Answered by david on January 06, 2016 at 07:45 PM


    My apologies, we are an online form builder and do not sell products.  If you have ordered through one of our forms, please contact the business owner for any refunds you require.