What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to create "Authorize Only" transaction in Braintree payment question?

    Asked by DEBBIE MORRIS on January 06, 2016 at 05:01 PM

    Can I take customers credit card details via Jotform/Braintree without actually taking a payment? As security against damaged goods etc?

    Page URL:
    http://www.tentpegevents.co.uk/contact-us/4582610062

    JotForm braintree credit card
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 07, 2016 at 12:43 AM

    Hello DEBBIE,

    Yes it is possible to achieve your requirement. You can enable the "Authorization Only" property of your braintree payment question. Please check the screenshot below:

    This will capture the user's credit card detail and create a customer in your braintree account with transaction status as "Authorized". You may charge the customer anytime from your braintree merchant account. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

     

  • Profile Image

    Answered by debmorris on January 12, 2016 at 06:43 AM

    Thanks for your speedy response. How does this differ from just making a handwritten note of the customer's card deatils? Does it test the card details to make sure they are valid?

  • Profile Image

    Answered by Carina on January 12, 2016 at 11:29 AM

    It is not possible to collect credit card information on normal text-box fields as this is considered phishing. With our payment processors nobody has access to the credit card details. They are only stored on the payment processor.  Like this the customer is always protected. In order to approve the payment you need to enter the payment processor's account and manually approve the payment.

    Let us know if we can assist you further.