How do I take my form off test mode?

  • Profile Image
    RoadshowExpert
    Asked on January 06, 2016 at 06:35 PM

    I am new to Jotforms.  My form called "Deb's Zen02 Subscriptions Live" https://form.jotformeu.com/53334780504352

    Customers get an error message when they try to pay saying the form is on test mode.  How can I make the form work and take it off test mode?  I have looked at all the preferences etc and can't see any way to do this.

    Peter

  • Profile Image
    beril
    Answered on January 07, 2016 at 04:26 AM

    Thank you for contacting us. I hope you enjoy while using JotForm.

    I've checked the setting of your Stripe Tool. I see that you are using Stripe Secret API Key and Stripe Publishable Key which is available for test mode.

     

    To solve this, you need to use API keys for live version from your Stripe account as you see below:

    I hope it helps.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.