What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Will my account renewed with the same old plan?

    Asked by dsjaques on January 07, 2016 at 02:46 PM

    I would like to renew our subscription, all I have is the order id# from last year and that was INT150108-4994-25710. Can we still get the same plan (the starter) or do we have to get something different?


    Lisa Myers

    Camas High School

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    JotForm Support

    Answered by Kiran on January 07, 2016 at 07:38 PM

    I see that your account Susan Asher is currently holding Premium status and due for renewal today. Your account will be renewed with the same subscription plan and should be charged with the same price. Since you are existing paid subscriber, the plan which you are currently holding is grandfathered with your account. So, you may continue to have this subscription as long as you upgrade/downgrade the plan.

    Hope this information helps!