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    Answers not showing on email notificaions.

    Asked by Shanna Hillebrand on January 07, 2016 at 04:31 PM
    In addition, I would like the text in my text field to show in my submission e-mail aswell. Can this be done?
    Text field email notification notifier compose email
  • Profile Image
    JotForm Support

    Answered by Mike_G on January 07, 2016 at 04:49 PM

    To my understanding, the answers of your form submitters are not included in the email notification you're receiving when your form is submitted, is that correct?

    Is this the form you're referring to? http://www.jotform.com/60063363993358

    I have checked the form and I noticed that it is saved with a guest account under your email address, contact@shannahillebrand.com. May I suggest you create an account(sign up) with Jotform using that same email address, please?

    Then, try to check the "Compose Email" window of the notifier on your form. It should looks like this: 

    I have created a clone version of your form, then make a submission on that form and was able to receive the data on the email notification I receive when I made a test submission.

     

    Here's a guide that might help you: Setting-Up-Email-Notifications

    Let us know if you need any further assistance. Thank you.

  • Profile Image

    Answered by Shanna Hillebrand on January 08, 2016 at 02:46 AM
    I am receiving the form submitting emails.
    The large text in the textbox on the other hand is not showing in the emails. How to arrange that?
    Vriendelijke groeten,
    Shanna Hillebrand
    Photographer
    +31 6-41423223
    www.shannahillebrand.com
    JotForm wrote:
    A new response has been received:

    Answered by Mike_G
    To my understanding, the answers of your form submitters are not included in the email notification you're receiving when your form is submitted, is that correct?
    Is this the form you're referring to? http://www.jotform.com/60063363993358
    I have checked the form and I noticed that it is saved with a guest account under your email address, contact@shannahillebrand.com. May I suggest you create an account(sign up) with Jotform using that same email address, please?
    Then, try to check the "Compose Email" window of the notifier on your form. It should looks like this:

    I have created a clone version of your form, then make a submission on that form and was able to receive the data on the email notification I receive when I made a test submission.

    Here's a guide that might help you: Setting-Up-Email-Notifications
    Let us know if you need any further assistance. Thank you.
    View this thread on browser » Unsubscribe Thread
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  • Profile Image
    JotForm Support

    Answered by Mike_G on January 08, 2016 at 05:48 AM

    I would like to apologize, I'm not sure I understand your concern. May we know which large text are you pertaining to, please? And on what textbox it should show? If you can give us more details or if it is possible for you to post a screenshot on this thread, that would be great. 

    We will wait for your response. Thank you.

  • Profile Image

    Answered by Shanna  on January 10, 2016 at 08:08 AM

    This is how my e-mail looks:

     

     

     

    This is how my form looks:

     

     

    The field with text is not shown in the e-mail as you can see.

     

    How to change this?

  • Profile Image

    Answered by Shanna  on January 10, 2016 at 08:11 AM

    See form:  www.shannahillebrand.com/modelrelease.html   (Field with text in between formfields (above) and signature (below)

     

    E-mail looks like this:

  • Profile Image
    JotForm Support

    Answered by Mike_G on January 10, 2016 at 12:49 PM

    Thank you for the additional information. I'm sorry for the confusion, I now see that you are referring to the text between the fields from the above portion of the form and the signature field.

    I would like to apologize, for that would not really show on the Email notification as it is not considered as a field. However, you can type or copy/paste the text manually to the Compose Email section of the Notifier.

    I hope this helps. Let us know if you need any further assistance. Thank you.