What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I downgraded by account back to the free one but I have still been charged for 12 months

    Asked by sharondavis on January 07, 2016 at 11:41 PM


    I downgraded my account to the free one in Dec 2015, but I have been charged the full yearly amount. There's a note on my Billing page that says I will be downgraded in 2016.


    I will not be using the paid service and that is why I downgraded to the free one. Can you please refund me in full, as I had attempted to do this myself but have not been successful.


    Many thanks


    Sharon Davis 

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    JotForm Support

    Answered by Welvin on January 08, 2016 at 07:48 AM

    I have refunded your payment in full. Expect the refund returned to your card within 4-10 business days.