I downgraded by account back to the free one but I have still been charged for 12 months

Hi. 

I downgraded my account to the free one in Dec 2015, but I have been charged the full yearly amount. There's a note on my Billing page that says I will be downgraded in 2016.

I will not be using the paid service and that is why I downgraded to the free one. Can you please refund me in full, as I had attempted to do this myself but have not been successful.

Many thanks

Sharon Davis 

I have refunded your payment in full. Expect the refund returned to your card within 4-10 business days.