What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I need help getting my account reactivated

    Asked by suemurphy on January 08, 2016 at 03:46 PM

    Hi - I got an email from BlueSnap saying that I needed to update my credit card information.  Unfortunately the link they sent me was to a wrong page so I was not able to log in and fix the credit card.  By the time I got through to them and got that fixed, you had disabled my account.  Now, when I go to BlueSnap it shows no active account and won't allow me to update the card.

    The account is with Donald Murphy - FVBC

    Thank you 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on January 09, 2016 at 09:04 AM

    I have just reactivated your subscription. You should receive an email about it from BlueSnap. Please update it within 5 days.