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  • Profile Image

    Get Response : Ability to add emails to autoresponder cycle

    Asked by Millennia on January 09, 2016 at 05:28 AM

    Hi guys,

    just sharing a conversation I just had with Getrepsonse as it appears your form does not add clients into their autoresponder series... just a campaign.

    Here is the transcript...


    Hello Matthew. How may I help you?

    Hi, the custoemr was added to contacts correctly but the day 0 email was never sent. The error message says

    that the autoresponder is inactive

    Karolinawhat is the subscription method?

    Time Based

    Karolinabut how are contacts being added to the campaign?

    webform? landing page? API?

    jotform. Added in via API

    Karolinawith a ready made integration, or you have made your own script?

    ready made

    Karolinain your integration settings you should have an option to select to add contacts to the autoresponder cycle

    if it's nowhere to be found, please contact the integration provider and ask them to include that in the script

    here are instructions that you can pass to them:

    If you wish to add them at the beginning of the cycle please set this parameter with "0" value.


    Code example with 'cycle_day' param:





    'campaign' => $CAMPAIGN_ID,

    'name' => 'Name',

    'email' => 'name@host.com',

    'cycle_day' => 0




    cycle_day (optional) – Insert contact on a given day at the

    autoresponder cycle. Value of 0 means the beginning of the cycle. Lack of this parameter means that a contact will not be inserted into cycle.


    You can find more information here:



    thats never going to happen. It a huge company. I either use the integration they have given me or I don't

    Karolinathen please review the settings of this integration

    but the thing is... it worked

    it added the conact into getresponse

    the problem is on the getresponse side....

    Karolinanot really:

    see here (inactive)...http://prntscr.com/9nvl1kScreenshotCaptured with Lightshot

    KarolinaAPI integration is doing two things:

    adding contacts to your account

    and if you select it to, adding contacts to the autoresponder cycle


    how do I select it to?

    but you can see in the screen shot that it has added itself to the correct campaign


    but that doesn't change anything:

    your API is adding contacts to the campaign, but not to the autoresponder cycle

    ahh, got it

    Karolinaeven if you add a contact manually, you can add it to a campaign without adding it to the cycle

    activating autoresponder sequence is optional

    so, how do I get a large company to do what you are asking me to ask them

    Karolinadon't they have support?


    but all these types of companies either just say 'that feature is coming' or speak to 'the other company'

    Karolinaplease start from asking them where is the setting to include contacts in the autoresponder cycle


    they may actually already have it

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 09, 2016 at 04:46 PM


    I checked the integration and I was unable to see the option to add your submitter email to the autoresponder cycle.

    I will escalate it to our second level, I will provide the link you shared us and one of our developers will work on it.

    However, we can not give an ETA about when the feature will be available, but you will be notified when it's done.


  • Profile Image

    Answered by zoehlman on February 07, 2016 at 10:48 AM

    I am having the same issues. I reached out to GetResponse and they told me I had to paste the following code somewhere in JotForm.

    Code I received from GetResponse:

    'campaign' => $CAMPAIGN_ID,
    'name' => 'Name',
    'email' => 'name@host.com',
    'cycle_day' => 0

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 07, 2016 at 01:42 PM


    I have moved your request to this thread: http://www.jotform.com/answers/766459

    We will assist you there.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 19, 2017 at 08:40 AM


    Sorry for the delay, but we'd like to inform you that this is now fixed.

    By default, contacts will now be added to day zero of the autoresponder cycle.

    You may also opt to change the day of cycle by editing your form's GetResponse integration.



    Hope you find this helpful.

    Kind regards from the JotForm Team!