Get Response : Ability to add emails to autoresponder cycle

Hi guys,

just sharing a conversation I just had with Getrepsonse as it appears your form does not add clients into their autoresponder series... just a campaign.

Here is the transcript...

GetResponse

Hello Matthew. How may I help you?

Hi, the custoemr was added to contacts correctly but the day 0 email was never sent. The error message says

that the autoresponder is inactive

Karolinawhat is the subscription method?

Time Based

Karolinabut how are contacts being added to the campaign?

webform? landing page? API?

jotform. Added in via API

Karolinawith a ready made integration, or you have made your own script?

ready made

Karolinain your integration settings you should have an option to select to add contacts to the autoresponder cycle

if it's nowhere to be found, please contact the integration provider and ask them to include that in the script

here are instructions that you can pass to them:

If you wish to add them at the beginning of the cycle please set this parameter with "0" value.

Code example with 'cycle_day' param:

$client->add_contact(

$api_key,

array(

'campaign' => $CAMPAIGN_ID,

'name' => 'Name',

'email' => 'name@host.com',

'cycle_day' => 0

)

);

cycle_day (optional) – Insert contact on a given day at the

autoresponder cycle. Value of 0 means the beginning of the cycle. Lack of this parameter means that a contact will not be inserted into cycle.

You can find more information here:

http://apidocs.getre…api/1.5.0/Contacts/add_contact

whoa

thats never going to happen. It a huge company. I either use the integration they have given me or I don't

Karolinathen please review the settings of this integration

but the thing is... it worked

it added the conact into getresponse

the problem is on the getresponse side....

Karolinanot really:

see here (inactive)...http://prntscr.com/9nvl1kScreenshotCaptured with Lightshot

KarolinaAPI integration is doing two things:

adding contacts to your account

and if you select it to, adding contacts to the autoresponder cycle

ok

how do I select it to?

but you can see in the screen shot that it has added itself to the correct campaign

Karolinayes

but that doesn't change anything:

your API is adding contacts to the campaign, but not to the autoresponder cycle

ahh, got it

Karolinaeven if you add a contact manually, you can add it to a campaign without adding it to the cycle

activating autoresponder sequence is optional

so, how do I get a large company to do what you are asking me to ask them

Karolinadon't they have support?

yes

but all these types of companies either just say 'that feature is coming' or speak to 'the other company'

Karolinaplease start from asking them where is the setting to include contacts in the autoresponder cycle

they may actually already have it

Hi,

I checked the integration and I was unable to see the option to add your submitter email to the autoresponder cycle.

I will escalate it to our second level, I will provide the link you shared us and one of our developers will work on it.

However, we can not give an ETA about when the feature will be available, but you will be notified when it's done.

Thanks.

@zoehlman,

I have moved your request to this thread: http://www.jotform.com/answers/766459. 

We will assist you there.

Hi,

Sorry for the delay, but we'd like to inform you that this is now fixed.

By default, contacts will now be added to day zero of the autoresponder cycle.

You may also opt to change the day of cycle by editing your form's GetResponse integration.

Hope you find this helpful.

Kind regards from the JotForm Team!