- MillenniaAsked on January 09, 2016 at 05:28 AM
just sharing a conversation I just had with Getrepsonse as it appears your form does not add clients into their autoresponder series... just a campaign.
Here is the transcript...
Hello Matthew. How may I help you?
Hi, the custoemr was added to contacts correctly but the day 0 email was never sent. The error message says
that the autoresponder is inactive
Karolinawhat is the subscription method?
Karolinabut how are contacts being added to the campaign?
webform? landing page? API?
jotform. Added in via API
Karolinawith a ready made integration, or you have made your own script?
Karolinain your integration settings you should have an option to select to add contacts to the autoresponder cycle
if it's nowhere to be found, please contact the integration provider and ask them to include that in the script
here are instructions that you can pass to them:
If you wish to add them at the beginning of the cycle please set this parameter with "0" value.
Code example with 'cycle_day' param:
'campaign' => $CAMPAIGN_ID,
'name' => 'Name',
'email' => 'firstname.lastname@example.org',
'cycle_day' => 0
cycle_day (optional) – Insert contact on a given day at the
autoresponder cycle. Value of 0 means the beginning of the cycle. Lack of this parameter means that a contact will not be inserted into cycle.
You can find more information here:
thats never going to happen. It a huge company. I either use the integration they have given me or I don't
Karolinathen please review the settings of this integration
but the thing is... it worked
it added the conact into getresponse
the problem is on the getresponse side....
see here (inactive)...http://prntscr.com/9nvl1kScreenshotCaptured with Lightshot
KarolinaAPI integration is doing two things:
adding contacts to your account
and if you select it to, adding contacts to the autoresponder cycle
how do I select it to?
but you can see in the screen shot that it has added itself to the correct campaign
but that doesn't change anything:
your API is adding contacts to the campaign, but not to the autoresponder cycle
ahh, got it
Karolinaeven if you add a contact manually, you can add it to a campaign without adding it to the cycle
activating autoresponder sequence is optional
so, how do I get a large company to do what you are asking me to ask them
Karolinadon't they have support?
but all these types of companies either just say 'that feature is coming' or speak to 'the other company'
Karolinaplease start from asking them where is the setting to include contacts in the autoresponder cycle
they may actually already have it
- JotForm SupportKevin_GAnswered on January 09, 2016 at 04:46 PM
I checked the integration and I was unable to see the option to add your submitter email to the autoresponder cycle.
I will escalate it to our second level, I will provide the link you shared us and one of our developers will work on it.
However, we can not give an ETA about when the feature will be available, but you will be notified when it's done.
- zoehlmanAnswered on February 07, 2016 at 10:48 AM
- JotForm SupportKevin_GAnswered on February 07, 2016 at 01:42 PM
I have moved your request to this thread: http://www.jotform.com/answers/766459.
We will assist you there.
- JotForm SupportNeilVicenteAnswered on January 19, 2017 at 08:40 AM
Sorry for the delay, but we'd like to inform you that this is now fixed.
By default, contacts will now be added to day zero of the autoresponder cycle.
You may also opt to change the day of cycle by editing your form's GetResponse integration.
Hope you find this helpful.
Kind regards from the JotForm Team!