What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    ANother image file has disappeared

    Asked by celtsoc on January 09, 2016 at 04:47 PM

    Following up on my earlier email, yet another image file has become inaccessible.


    What is going on here?  I have not used up either my submission or storage allocation so why can I not access these files?  This is totally unacceptable.

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    JotForm Support

    Answered by Kevin_G on January 10, 2016 at 11:46 AM


    I can see you have posted your same concern on this thread : http://www.jotform.com/answers/740554--URGENT-Uploaded-photos-no-longer-available 

    Are you still having the issue ? 


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    Answered by celtsoc on January 10, 2016 at 12:46 PM
    Yes and it has been answered. I have moved the photos off your server and
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    JotForm Support

    Answered by Kiran on January 10, 2016 at 03:27 PM

    Great! I believe that the issue is now resolved for you. If you have any questions in this regard, we request you to follow-up on the other thread. We will be happy to help.

    Thank you for using JotForm!!