Cannot add Jotform Facebook page Tab

  • Profile Image
    OrangeXtreme
    Asked on January 10, 2016 at 02:15 AM

    Dear Jotform Support Team

    When I follow the steps as provided in the link for adding a form to FB pages, the ADD JOTFORM TAB button does nothing. The window to login to my FB page does not come up.

    Please advise, as I think I would prefer this FB option to the Fit Form option as I need to collect registrations through FB and an online Reg Form.

    I look forward to hearing from you.



    This is a re-post of a comment on Adding a Form to Your Facebook Page

  • Profile Image
    jonathan
    Answered on January 10, 2016 at 01:31 PM

    Hi,

    Are you saying that on the user guide: Adding-Form-to-Facebook-Pages , the Step #3 is not happening on your end?

    I just test it and it was working for me at this time

     

    Please provide more details on how to reproduce the issue and we will check on it further.

    Let us know if issue persist.

    Thanks.

     

  • Profile Image
    OrangeXtreme
    Answered on January 10, 2016 at 01:44 PM

    Hi Jonathan,

    I noticed that you and Kevin (another support person who also responded) are both using Google Chrome.  I am running Safari on a Mac.

    I just tried to do the same action on Firefox and the next step came up.  I suspect this is a Safari issue.

    Thank you for your kind assistance.

    Have an excellent afternoon.

    Louanne :0)

  • Profile Image
    jonathan
    Answered on January 10, 2016 at 02:50 PM

    Thank you for sharing to us the current status Louanne. :)

    Yes, Chrome is the recommended browser to use for the Form Builder, but is should work also with other browser's though.

    Please let us know if there is more we can assist you with.

    Cheers

  • Profile Image
    COREVI
    Answered on February 29, 2016 at 01:18 PM

    I

    had the same problem and found this thread. I am using Safari. I'll switch to Chrome to d
    o the task, but thought you guys would want to know that it doesn't work on Safari.

  • Profile Image
    jonathan
    Answered on February 29, 2016 at 02:30 PM

    @ COREVI

    We will resolve your issue here http://www.jotform.com/answers/783985

     

     

  • Profile Image
    kindwall
    Answered on March 01, 2016 at 12:25 PM

    I am having this problem on Chrome
     

     

  • Profile Image
    Boris
    Answered on March 01, 2016 at 01:33 PM

    @kindwall, your post has been moved to a thread of its own:

    http://www.jotform.com/answers/784905

    We will be assisting you with it there, shortly. Thank you.