- lindaAsked on January 10, 2016 at 01:15 PM
- JotForm SupportMike_GAnswered on January 10, 2016 at 04:01 PM
Actually, we have an email validator during account sign-up. It verifies if the email address was used before on an existing account.
We advise for you to have different email addresses for your accounts as it is much better to manage.
Let us know if you need any further assistance.
- lindaAnswered on January 11, 2016 at 07:46 AM
Thanks for replying.
My problem is that I set up an account on my PC some time ago. I have been merrily dropping photos into the icon year on year.
PC crashed last week.
All data lost.
The drop box account with my email address only contains the ones I downloaded through my phone a few years ago.
How can I locate the other pics?
Are photos numbered uniquely by the camera?
Is there an advanced search engine?
Apparently I cant have 2 accounts with 1 email address. Tried daughters email. nothing. Tried work email. Nothing.
Is it possible I upgraded the dropbox account and created a new storage space that way?
- JotForm SupportMike_GAnswered on January 11, 2016 at 10:36 AM
I would like to apologize. Honestly, I would need your help in clarifying things a bit so we can further assist you. To my understanding, you are having an issue because the photos from your PC that you tried to sync with Dropbox is not on your Dropbox account when you viewed it, is that correct? It's like it was not synced even after you have placed the photos in the Dropbox folder of your PC, is that correct? If that's the case, then you need to contact Dropbox support: https://www.dropbox.com/help
By the way, do you have a form here in Jotform that you use to collect photos from submitters and have it uploaded to your Dropbox account through integration? If so, can you provide us the form(form link/URL), please, so we can check? If you have the photos uploaded through a form here in Jotform, we can try to see if we can still retrieve those so you can try to upload it to your Dropbox account.
We will wait for your response. Thank you.
- lindaAnswered on January 12, 2016 at 04:46 PM
Your assessment is correct. I will contact dropbox help.I dont have a form in jotform. I don't even know what its for. I was searching forums for dropbox troubleshooting.Been helpful though.Linda
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