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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can I have more than 1 account with 1 email

    Asked by linda  on January 10, 2016 at 01:15 PM
  • Profile Image
    JotForm Support

    Answered by Mike_G on January 10, 2016 at 04:01 PM

    Actually, we have an email validator during account sign-up. It verifies if the email address was used before on an existing account.

    We advise for you to have different email addresses for your accounts as it is much better to manage.

    Let us know if you need any further assistance. 

    Thank you.

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    Answered by linda  on January 11, 2016 at 07:46 AM

    Thanks for replying.
    My problem is that I set up an account on my PC some time ago. I have been merrily dropping photos into the icon year on year.
    PC crashed last week.
    All data lost.
    The drop box account with my email address only contains the ones I downloaded through my phone a few years ago.
    How can I locate the other pics?
    Are photos numbered uniquely by the camera?
    Is there an advanced search engine?
    Apparently I cant have 2 accounts with 1 email address. Tried daughters email. nothing. Tried work email. Nothing.
    Is it possible I upgraded the dropbox account and created a new storage space that way?
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    JotForm Support

    Answered by Mike_G on January 11, 2016 at 10:36 AM

    I would like to apologize. Honestly, I would need your help in clarifying things a bit so we can further assist you. To my understanding, you are having an issue because the photos from your PC that you tried to sync with Dropbox is not on your Dropbox account when you viewed it, is that correct? It's like it was not synced even after you have placed the photos in the Dropbox folder of your PC, is that correct? If that's the case, then you need to contact Dropbox support: https://www.dropbox.com/help

    By the way, do you have a form here in Jotform that you use to collect photos from submitters and have it uploaded to your Dropbox account through integration? If so, can you provide us the form(form link/URL), please, so we can check? If you have the photos uploaded through a form here in Jotform, we can try to see if we can still retrieve those so you can try to upload it to your Dropbox account.


    We will wait for your response. Thank you.

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    Answered by linda  on January 12, 2016 at 04:46 PM

    Your assessment is correct. I will contact dropbox help.I dont have a form in jotform. I don't even know what its for. I was searching forums for dropbox troubleshooting.Been helpful though.Linda
    Sent from my Samsung device