Problems when adding my form to Facebook

  • Profile Image
    OrangeXtreme
    Asked on January 10, 2016 at 01:17 PM

    Dear Jotform Support Team

    When I follow the steps as provided in the link for adding a form to FB pages, the ADD JOTFORM TAB button does nothing. The window to login to my FB page does not come up.

    Please advise, as I think I would prefer this FB option to the Fit Form option as I need to collect registrations through FB and an online Reg Form.

    I look forward to hearing from you.

  • Profile Image
    Kevin_G
    Answered on January 10, 2016 at 01:25 PM

    Hi,

    I tried to add your form to Facebook and I was able to receive the pop up window, however, I got an error message since I have not permission to add apps.

    Please, try to embed it again, if possible share us a screenshot, it wold be helpful.

    We will wait for your response.

    Thanks.

  • Profile Image
    OrangeXtreme
    Answered on January 10, 2016 at 01:34 PM

    Thanks, Kevin.

    I am getting nothing at all when I click on the blue ADD JOTFOM TAB button (it does not really help to take a screen shot of this, as you will see nothing, and it will just look like I have not clicked on the button).

    I see that you are running on Google Chrome, I am on Safari on a Mac - do you think that this might be part of the problem?

    Have a great afternoon.

    Louanne :0)

  • Profile Image
    OrangeXtreme
    Answered on January 10, 2016 at 01:41 PM

    Hi Kevin and Jonathan,

    I just tried this in Firefox and the next step after clicking on the ADD JOTFORM TAB button comes up.  It must be a Safari issue.

    Thanks for your kind assistance.

    Louanne :0)

  • Profile Image
    Mike_G
    Answered on January 10, 2016 at 06:13 PM

    Thank you for the update. On behalf of my colleagues who helped you with your concern, you're most welcome! To my understanding, it is already safe to say that your issue is fixed and we are glad to know that everything works fine with you now. Should you have any other questions or concerns, please feel free to let us know and we will be glad to help you.