What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi I set up a pay pal link, but the money has not come into my account??

    Asked by ciarabirdy on January 10, 2016 at 03:20 PM
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    JotForm Support

    Answered by Chriistian on January 10, 2016 at 10:05 PM



    Are your referring to this form: http://www.jotformeu.com/form/60085973768369 ?

    If you are not receiving any payments, you might need to check if you have setup your Payment Integration wizard correctly. For example, Papal express needs Business or Premiere Paypal account while Paypal Pro needs Paypal Pro account.

    I also checked the submissions in your form and it looks like there are a couple of incomplete payments. For more information regarding incomplete payments, you can check out the following articles:

    Paypal Incomplete Payments FAQ

    How to View Incomplete Payments


    Do inform us if you need further assistance,



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    Answered by ciarabirdy on January 11, 2016 at 04:46 AM
    I found the money!
    Thank you
    From my iPhone
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    JotForm Support

    Answered by Charlie on January 11, 2016 at 10:27 AM

    You are most welcome. Should you need any assistance again, feel free to open a new thread here in the forum.

    Thank you.