What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Gateway: Empty products setup when using Microsoft Edge Browser

    Asked by klowetx on January 10, 2016 at 05:27 PM

    I have been working on a form with the Paypal Pro widget.  I have products and discounts but when I click on the wand/wizard and go to the products, nothing is there...it's just blank.  Yet the products show up on the form.  I tried this on IE11 and all of my products are there and I can make the necessary changes.  Is the Paypal Pro widget not compatible with the new Microsoft Edge Browser?

    Page URL:

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    JotForm Support

    Answered by Chriistian on January 11, 2016 at 02:27 AM



    I checked your form and can confirm that the products displays a blank window when viewed in edge browser. I also checked it using the chrome browser and the products appear as expected.

    Edge Browser:

    Chrome browser:


    I will have to send this to our developers for further investigation. I can't give you an ETA on when this issue will be fixed but we will inform you on this thread once there are any updates.




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    JotForm Support Manager

    Answered by Jeanette on January 12, 2016 at 01:25 AM

    We highly recommend you to install either Chrome or Firefox as these are the browser fully compatible with our form builder.