Unable to access Private Questions on support forum

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    Arthur Shurn 
    Asked on January 11, 2016 at 10:38 AM

    What happened to the private questions, I no longer can see them.

    I was tracking a question.

     

  • Profile Image
    Kiran
    Answered on January 11, 2016 at 12:47 PM

    Are you referring to the thread below?

    http://www.jotform.com/answers/736377-Report-Link-is-Broken#4

    It looks like that you are logged out of your JotForm account and hence the private questions cannot be seen. Please login to your JotForm account and then open the link above.

    Hope this information helps! 

  • Profile Image
    Kiran
    Answered on January 11, 2016 at 01:29 PM

    I notice that there is an issue with accessing private threads on the forum. We have notified our backend team on the issue. Let me also forward this thread to our backend team to take a look. Once we have any update the issue, you'll be posted here.

    Thanks!

  • Profile Image
    Kiran
    Answered on January 11, 2016 at 02:43 PM

    The issue should be fixed now. Please login to your account and see if your private threads are accessible. Let us know if the issue still persists. We will be happy to help.

    Thank you!