What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to access Private Questions on support forum

    Asked by Arthur Shurn  on January 11, 2016 at 10:38 AM

    What happened to the private questions, I no longer can see them.

    I was tracking a question.

     

    tracking a Them
  • Profile Image
    JotForm Support

    Answered by Kiran on January 11, 2016 at 12:47 PM

    Are you referring to the thread below?

    http://www.jotform.com/answers/736377-Report-Link-is-Broken#4

    It looks like that you are logged out of your JotForm account and hence the private questions cannot be seen. Please login to your JotForm account and then open the link above.

    Hope this information helps! 

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    JotForm Support

    Answered by Kiran on January 11, 2016 at 01:29 PM

    I notice that there is an issue with accessing private threads on the forum. We have notified our backend team on the issue. Let me also forward this thread to our backend team to take a look. Once we have any update the issue, you'll be posted here.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Kiran on January 11, 2016 at 02:43 PM

    The issue should be fixed now. Please login to your account and see if your private threads are accessible. Let us know if the issue still persists. We will be happy to help.

    Thank you!