What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Could you please provide us more information of the problem?
The "Encrypted Form" feature will make your form's data encrypted to the point that it is most used in cases that the submission is for viewing purposes only. Please note that the key is unique and we do not have access on it. Please check this guide to learn more about this feature: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert. Please do check the frequently asked questions there and the important notes stated.