What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are not sending submission emails

    Asked by Angie  on January 11, 2016 at 12:54 PM

    They were working just fine, but now they are not.  I have checked everything on my end...added jotform to whitelist as well.  I can receive a test email from noreply@jotform.com but no actuall submission emails are coming through.  I looked at email history and it says they were sent, but I am not receiving them.  Can you offer any other suggestions?  It's not working.

    Emails My Forms sending submission JotForm whitelist checked
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    JotForm Support

    Answered by Kiran on January 11, 2016 at 03:11 PM

    Please take a look at the following guide that can help you in troubleshooting certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    I've tried cloning your JotForm to my account and see that the email notification is being received without any issues. Could you check if you are able to receive the notification on any other email address? I notice that your email was not delivered to your inbox when PDF option is checked. Please try using a gmail account as recipient email address to see if that works.

    Let us know if you need any further assistance. We will be happy to help.

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    Answered by afunnell on January 11, 2016 at 03:21 PM

    Out of all of the test form submissions done today; I finally received the one you setup with Subject: Notifier 2.  I must use my company email address rather than a generic gmail address.

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    Answered by afunnell on January 11, 2016 at 03:47 PM

    the only solution I found was to remove the option to include a pdf of the submission file.  If PDF option is checked, I cannot receive submission emails.  If pdf option is unchecked, I am able to receive submission emails.  I can work around this since I can get copies of the pdf submissions within jotform  It would be nice if you could fix this issue though, so I can receive attached pdf of form submissions.  It previously worked when I first setup my forms, but then all of a sudden it no longer worked and I had to remove the pdf option to get it to work again.

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    JotForm Support

    Answered by Kiran on January 11, 2016 at 04:59 PM

    Yes. I tried setting a different notification on your JotForm to check if there is an issue with the notification itself. I've tried testing a form submission with PDF to my custom domain email address and I was able to receive it without any issue. Could you try setting up an SMTP account as your sender email address from the wizard and see if that works? Please refer to the guide below that can help you with this.

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Let us know if you need any further assistance. We will be happy to help.