What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    message not forwarded to email address

    Asked by Marta Tomasini  on January 11, 2016 at 03:12 PM

    Hi! I just created a Contact form for my blog and I am really satisfied. Unfortunately I tested it and the emails are not forwarded to my email address. Can you help me?

    The link to my Contact form is: https://form.jotformeu.com/guest_60104854422043/Surfragette_contactme

    Thank you in advance,

    Marta

    Page URL:
    https://form.jotformeu.com/guest_60104854422043/Surfragette_contactme

    message forwarded email Emails contact form jotformeu
  • Profile Image
    JotForm Support

    Answered by Kiran on January 11, 2016 at 05:38 PM

    As I check the email history log, I see that the emails are being sent to your email address from our end without any issue.

    Please make sure that you have selected Sender Name and Email in the Email setup wizard.

    If the issue still persists, please refer to the guide below that can help you with troubleshooting certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    I see that you are using a guest account which is limited to receive only 20 submissions in a month. We recommend you to register for a free account in order to take the advantage of receiving 100 submissions in a month.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.