What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub-User Submission

    Asked by debralcamp on January 11, 2016 at 03:41 PM

    I have added a person to my account.  Our account can handle 10,000 submissions a month but on his account it shows that he has only 100 submission available for his form.  I need him to have more than that.  How can I change the number that is associated with his sub-user account?



    Debbie Campbell


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    JotForm Support

    Answered by BDAVID on January 11, 2016 at 06:37 PM

    An account added as as sub-user in your account is a different account. By adding someone as a sub-user under your account you are not inheriting your account benefits. You are only sharing your forms with this account. 


    If you want the sub-user to create you forms that will have same benefits your account has, this person needs to create them inside the folder that is shared to him(which is labeled with your account username), so the forms will belong to your account.

    Let us know if you have more questions, and if you need anything else please open a new thread, we will be glad to assist you.