What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our upload is now always failing

    Asked by RonLabrozzi on January 11, 2016 at 04:19 PM

    After filling in form and clicking upload it says: "Upload Error   File could not be uploaded for some reason. Please go back and fix the problem.

     

    We have tried this on multiple computer and OS's. Same result. 

    I went to the form and did a preview on embedded code and it shows the same exact problem.

    It is using the FTP option which I manually tested using a ftp client and it works fine.  Jot form DOES create the email subfolder fine, but there is no file created inside the subfolder

    Page URL:
    http://mailstar.com/upload.html

    Screenshot
    problem FTP preview create
  • Profile Image

    Answered by RonLabrozzi on January 11, 2016 at 04:57 PM

    I had to go and reset the FTP settings. Even though there were no changes on the FTP server. Seems like Jotform forgot the password in the new year.  Too much partying I guess.

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    JotForm Support

    Answered by Chriistian on January 12, 2016 at 12:26 AM

    Hi,

     

    I apologize for the inconvenience. I sent a test submission just to check. It looks like the issue was fixed when you reset the FTP setting. 

     

    Do inform us if you have any other concerns,
    Regards.