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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Displeased on the "save" button.

    Asked by Anona on January 11, 2016 at 06:33 PM

    I've been going through and editing my contract, this has taken me over 2 hours and I've been constantly pushing the save button as I go.  I clicked out of my editing page to do something else and when I came back, everything I had been working on was gone and it was back to the original document.

    Should I be waiting a certain amount of time for my edited form to be saved and ready for view or am I to assume all that info is lost?  Does the save button work?



  • Profile Image
    JotForm Support

    Answered by Chriistian on January 12, 2016 at 01:48 AM



    Are you referring to the Newborn Contract form? 

    I cloned your form and made some changes to see if the save button works. It seems to be saving properly on my end.

    Might I ask which browser you are using to edit your forms? We recommend using chrome or firefox for editing forms. Also please make sure that their is only one form builder open for that specific form in your browser as having two tabs open with the same form builder might interfere with the save function.

    You can try checking the Form Revision history to see if the changes can still be recovered.

    Here's a guide on how to view the history: How to View Form Revision History


    Please inform us if the issue still persists,

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    Answered by Anona on January 12, 2016 at 01:46 PM
    I figured it out. I was writing in a large text box and I have to push the
    continue button on the top right of the large text box before pushing the
    save button as nothing saves unless you do that first........ live and
    learn but that was a waste of my time. Oh well.
  • Profile Image

    Answered by victor on January 12, 2016 at 04:05 PM

    Glad to hear you were able to figure it out. If you have any other question or issue, please do no hesitate contacting us. We will do our best to assist you.