What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    No email notifications have been sent today

    Asked by charliescrusaders on January 12, 2016 at 11:08 AM

    We are not getting our email replies coming through for any forms that have been submitted today. Is this a problem you are aware of?

    If so, please let me know when it might be resolved.






  • Profile Image

    Answered by Ben on January 12, 2016 at 11:27 AM

    Thank you for contacting us Patti. There does seem to be a pattern where some people are not getting email notifications sent to them. Unfortunately it is not something that we can recreate on our end, but as such we have already notified our developers so that they can look into this.

    I will raise your thread to them as well so that they can check your account as well and update you here as soon as the issue is resolved.

    I would like to just ask you if you can check if you get an email when you click on Test Email button?

  • Profile Image

    Answered by charliescrusaders on January 12, 2016 at 11:46 AM
    Actually right after I sent you the ticket, they started showing up. So, I am good for now. I will let you know if it happens again. Thanks for the quick reply.
  • Profile Image

    Answered by Ben on January 12, 2016 at 12:18 PM

    Great to hear that Patti :)

    We had notified our developers as soon as we noticed the issue and as we started replying they notified us that the issue is fully resolved, so there should not be any issues from now on neither :)

    Do however let us know if you notice anything again.