What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing Issue / Account Renewal

    Asked by aafevents on January 12, 2016 at 11:15 AM

    Hello -


    This account was already renewed at a different plan level, but I keep getting these notifications of failed payment for the old level we do not wish to use. Please advise.




    Dear Phil Sewall,

    Unfortunately, we were not able to process your payment for the following reason:

    Recurring charge: Recurring charge: Monthly Economy Subscription

    Amount: 19.95 (inclusive of all applicable taxes, VAT, etc.)


    This transaction has been declined. Please try a different card or contact the credit card provider for assistance We will try to process your payment again in 5 days.

    You can also login into your account and provide us an alternative payment method by adding a new payment method :




    Username: 1319657453348


    Original reference number: 62748430


    Account number: 40391920


    In your account you will be able to change your credit card or payment method, address, phone, view payments history or cancel your subscription.


    If you need further assistance, please visit: http://www.bluesnap.com/jsp/escalate/escalate_shopper_issue.jsp?ref=62748430


    Best regards,


    The BlueSnap Team - online reseller for JotForm Inc




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    JotForm Support Manager

    Answered by Jeanette on January 12, 2016 at 02:05 PM

    Please disregard the message, I have canceled the old subscription