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Billing Issue / Account RenewalAsked by aafevents on January 12, 2016 at 11:15 AM
This account was already renewed at a different plan level, but I keep getting these notifications of failed payment for the old level we do not wish to use. Please advise.
Dear Phil Sewall,
Unfortunately, we were not able to process your payment for the following reason:
Recurring charge: Recurring charge: Monthly Economy Subscription
Amount: 19.95 (inclusive of all applicable taxes, VAT, etc.)
This transaction has been declined. Please try a different card or contact the credit card provider for assistance We will try to process your payment again in 5 days.
You can also login into your account and provide us an alternative payment method by adding a new payment method :
Original reference number: 62748430
Account number: 40391920
In your account you will be able to change your credit card or payment method, address, phone, view payments history or cancel your subscription.
If you need further assistance, please visit: http://www.bluesnap.com/jsp/escalate/escalate_shopper_issue.jsp?ref=62748430
The BlueSnap Team - online reseller for JotForm Inc
** PLEASE DO NOT REPLY TO THIS EMAIL AS THIS ADDRESS IS NOT CHECKED **
JotForm Support Manager
Please disregard the message, I have canceled the old subscription