What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What happens with the submissions if I get more than the ones that are included in my plan?

    Asked by ursina on January 12, 2016 at 11:18 AM

    Will the user (submitter) get an error message when they are trying to submit something, or would I get a chance to upgrade and still see all the submissions?

    Also, will I get a warning when I get close to reaching my monthly limit?

    Thanks!

    Ursina

    Submissions get more Than in
  • Profile Image

    Answered by victor on January 12, 2016 at 01:59 PM

    If I understand you correctly, you would like to know what happens when you reach the submission limit per month. If I am incorrect, please feel free to correct me.

    When you go over the submission limit, all you forms will be disabled. Your users will no longer be able to open and submit any new forms until either you upgrade or wait till for the following month. The submission limit resets the 1st of every month.

    Also when you are reaching the limit. You will be receiving an email from us indicated this.

    If you require further assistance or information, please do not hesitate contacting us. We will be glad to help.

  • Profile Image

    Answered by ursina on January 12, 2016 at 02:38 PM

    Thank you for your quick and helpful reply! Yes, this answers my question.

    Ursina

  • Profile Image

    Answered by victor on January 12, 2016 at 03:40 PM

    Glad we were able to to answer your question. If you have any additional question or issue, pelase do not hesitate contacting us. We will be glad to help.