What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account suspended due to phishing suspicious.

    Asked by petrop3 on January 12, 2016 at 03:55 PM

    Hi I created a simple form and I get FILE NOT FOUND when I try to preview. I also published it so I could email to myself.  The link emailes also said FILE NOT FOUND. What am I doing wrong?

    file not found preview and email
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    JotForm Support

    Answered by Kevin_G on January 12, 2016 at 06:03 PM

    Hi,

    We apologize for the inconvenient.

    It happens when our anti phishing system detects a form asking for data that is now allowed in JotForm, then the form is disabled and the account suspended, however, I checked your form and I can see it's clear, I have restored your account and you are now able to load your form without any problem.

    Feel free to contact us if you need more help.

    Regards.