Cannot log in to Back-Up app

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    jimla
    Asked on January 13, 2016 at 01:33 PM

    Hi,

    I am trying to use the Back-Up app. I click on "Create a Back-up", enter my Username and Password in the "Login to JotForm" window, click on "Sign In" and nothing happens.

    Jim

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    BJoanna
    Answered on January 13, 2016 at 04:48 PM

    I have tested Back-Up app and I was not able to replicate mentioned issue. When I clicked "Create a Back-up" button I was able to log in and select form. 

    I have used Google Chrome. If you are still unable sign in to Back-Up app, I would suggest you to start a fresh browser session or try with different browser. You can also try to login to your JotForm account first and then try to use Back-Up app.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image
    jimla
    Answered on January 13, 2016 at 11:37 PM

    Hi,

    Thank you for your quick response. To get the Back-Up app to function, I had to enable "third- party" cookies:

    Chrome: Uncheck "Block third-party cookies and site data"
    Firefox: Check "Accept third-party cookies: From visited"
    Safari: Check "Allow from websites I visit"

    Third-party cookies are not required for normal JotForm use.

    Jim

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    BJoanna
    Answered on January 14, 2016 at 03:08 AM

    We are glad to hear that you were able to solve your issue.

    Also thank you for sharing your solution with us and our users. 

    Feel free to contact us if you have any other questions.