What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot log in to Back-Up app

    Asked by jimla on January 13, 2016 at 01:33 PM

    Hi,

    I am trying to use the Back-Up app. I click on "Create a Back-up", enter my Username and Password in the "Login to JotForm" window, click on "Sign In" and nothing happens.

    Jim

    app Back-up App cannot log in in
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 13, 2016 at 04:48 PM

    I have tested Back-Up app and I was not able to replicate mentioned issue. When I clicked "Create a Back-up" button I was able to log in and select form. 

    I have used Google Chrome. If you are still unable sign in to Back-Up app, I would suggest you to start a fresh browser session or try with different browser. You can also try to login to your JotForm account first and then try to use Back-Up app.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by jimla on January 13, 2016 at 11:37 PM

    Hi,

    Thank you for your quick response. To get the Back-Up app to function, I had to enable "third- party" cookies:

    Chrome: Uncheck "Block third-party cookies and site data"
    Firefox: Check "Accept third-party cookies: From visited"
    Safari: Check "Allow from websites I visit"

    Third-party cookies are not required for normal JotForm use.

    Jim

  • Profile Image
    JotForm Support

    Answered by BJoanna on January 14, 2016 at 03:08 AM

    We are glad to hear that you were able to solve your issue.

    Also thank you for sharing your solution with us and our users. 

    Feel free to contact us if you have any other questions.