What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Add my to subscriber list (MailChimp)

    Asked by eiermann on January 14, 2016 at 04:23 AM

    Hi there,


    I would like to add a subscriber to our Mailchimp newsletter list if the person ticks the box. How can I define what field to use for email and name? I would prefer not to add another email and field name just for the newsletter. Any idea?

    I am aware that I could add another email field and name field and copy the values from the fields before. 


  • Profile Image
    JotForm Support

    Answered by Charlie on January 14, 2016 at 10:22 AM

    I believe that would need a conditional logic and as you have mentioned earlier a separate email and name field (you can always hide them in live preview).

    I then setup a condition to output the email and full name on the hidden fields.

    After that, I integrated to MailChimp under the Integrations wizard.

    If the "Subscribe me?" option is not equal to "Yes", then it will not output anything on the hidden field, blank fields. Blank fields will not trigger the submission to be added in your subscribers list.



    There's also a specific option in the wizard that allows you to ask your users to be included in the newsletter:


    So far, that's the current solutions that we have that allows you to add the contacts in a conditional manner. Do let us know if this somehow helps.

  • Profile Image
    JotForm Support

    Answered by Charlie on January 14, 2016 at 10:28 AM

    I forgot to share my screenshot, make sure to map the hidden fields with conditions in your MailChimp integration wizard:


  • Profile Image

    Answered by eiermann on January 20, 2016 at 06:54 AM

    Dear Charlie! Thank you very much for your elaborate description. I followed your instructions and all seems to be good. But for some reasons the emails don't make it to the Mailchimp list. I made several test submissions and the email and names are captured as supposed to but they don't go to the mailchimp list although the integration is active :-/ Can you please have a look? The form ID is 13563724139

  • Profile Image
    JotForm Support

    Answered by Charlie on January 20, 2016 at 09:36 AM

    I cloned your form and tested my API key, it works in my end.

    Here's the form I'm using: https://form.jotform.com/60193332004947 

    Here's a screenshot from my MailChimp, please do make sure that you have assigned the correct list.


    Also, the users will only be added if they ticked the checkbox at the bottom.



    I would suggest making a simple test form, with full name and email field only, then try making a test submission. The cloned form is based from your original form so I presume it should work the same way in my end. You can try re-integrating again, you can also check your API settings if there are failed attempts to insert a subscriber, in my end the API calls were successful. 


    You can also contact MailChimp support if there's any incorrect settings in your API or account. Let us know if that helps.

  • Profile Image

    Answered by eiermann on January 25, 2016 at 04:15 AM
    It is working now! Thank you very much! I am not sure what was the matter but it works now! Do you also know if there is a way to setup two MailChimp integrations for one form? I created a new thread for this question here: http://www.jotform.com/answers/754819-Two-mailchimp-integrations-in-one-form#0
  • Profile Image
    JotForm Support

    Answered by Charlie on January 25, 2016 at 08:06 AM

    I'm glad that it is now working on your end :)

    For the another concern you have, it seems like you already have another thread with that question that I have also answered. Currently, here are the threads related to your concern about adding customers to two list in MailChimp:




    You can check the 2nd link, I have answered your inquiry there. Feel free to post your reply if you have questions.

    Thank you.