-
QM_DRK_WarendorfAsked on January 14, 2016 at 5:51 AM
I'm unable to see the content of the submissions in shared forms.
I only see some parts of the answer.
The settings of the owner are properly set to edit and view submissions.
Please help.
-
QM_DRK_WarendorfReplied on January 14, 2016 at 5:54 AM
Inbox view:
Affected different devices. Caches cleared. (Mac OSX 10.11.2 - Safari 9.0.2)
The mailsystem works correctly and the form owner is able to see all content.
-
Welvin Support Team LeadReplied on January 14, 2016 at 11:13 AM
The main account has opted to store the forms/data to our EU DataCenter. For this case, you will have to access the submissions using https://eu.jotform.com or https://jotformeu.com domains. Please try that and let us know if you are still can't view the submissions.
-
QM_DRK_WarendorfReplied on January 21, 2016 at 7:31 AM
Yep that solved the issue. Thanks :)
Is there a way to configure my account to automatically switch to the EU-servers for the shared forms?
-
Welvin Support Team LeadReplied on January 21, 2016 at 8:55 AM
I think our developers are working on that so for now, you can switch there manually.