What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No submission content visible in shared forms

    Asked by QM_DRK_Warendorf on January 14, 2016 at 05:51 AM

    I'm unable to see the content of the submissions in shared forms.

    I only see some parts of the answer.

     

    The settings of the owner are properly set to edit and view submissions.

     

    Please help.

    Screenshot
    no submission visible
  • Profile Image

    Answered by QM_DRK_Warendorf on January 14, 2016 at 05:54 AM

    Inbox view:

     

    Affected different devices. Caches cleared. (Mac OSX 10.11.2 - Safari 9.0.2)

     

    The mailsystem works correctly and the form owner is able to see all content.

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    JotForm Support

    Answered by Welvin on January 14, 2016 at 11:13 AM

    The main account has opted to store the forms/data to our EU DataCenter. For this case, you will have to access the submissions using https://eu.jotform.com or https://jotformeu.com domains. Please try that and let us know if you are still can't view the submissions.

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    Answered by QM_DRK_Warendorf on January 21, 2016 at 07:31 AM

    Yep that solved the issue. Thanks :)

    Is there a way to configure my account to automatically switch to the EU-servers for the shared forms?

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    JotForm Support

    Answered by Welvin on January 21, 2016 at 08:55 AM

    I think our developers are working on that so for now, you can switch there manually.