What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload space

    Asked by guidecontent on January 14, 2016 at 09:56 AM
  • Profile Image
    JotForm Support

    Answered by Charlie on January 14, 2016 at 12:24 PM

    Could you please provide us more information of your concern?

    The upload space in your account is the total size of the uploaded files in your submissions. It is fixed and does not reset. For "Free" plans, you are allowed to have 100 MB of total upload space. If you reached the upload limit, all your forms will temporarily be disabled. To continue using them, you need to either upgrade to a higher subscription plan with a higher upload space limit OR delete submissions with file uploads on them. Please note that deleting submission data is irreversible and will permanently remove it in our servers.

    You can take advantage of the 3rd party file sharing and storage services integrations that we have (Example: Dropbox, Google Drive, etc...), you can check them here: http://apps.jotform.com/category/file_sharing_and_storage.

    That allows you to have the PDF submission and the file uploads to be uploaded in your Dropbox or Google Drive account, giving you a real time backup.

    I hope that helps.