What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving email once the form is submitted

    Asked by aryoung on January 14, 2016 at 10:13 AM
    Page URL:
    http://www.jotform.com//?formID=41413188513147

    not receiving email email receiving
  • Profile Image
    JotForm Support

    Answered by Boris on January 14, 2016 at 12:58 PM

    Upon checking your form email history, I can see that the emails sent to your address show as failed.

    Your email address is not in our bounce list, and from what we can tell, it looks like your mailing server may be rejecting our emails. Please try whitelisting JotMails IP addresses, and you may also want to try changing the Sender Email address to our noreply@formresponse.com option and see if that helps:

    Please let us know how it goes. Thank you.

  • Profile Image

    Answered by aryoung on January 14, 2016 at 01:47 PM
    It worked...When I added noreply@formresponse.com that fixed the problem.
    Thanks for all your help!
    Anita Young, MLS
    Public Services Librarian
    Northern Wake Campus Library
    Wake Technical Community College
    6600 Louisburg Road
    Raleigh, NC 27616
    Phone (919) 532-5555
    Fax (919) 878-1896
    Email: aryoung@waketech.edu
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by Boris on January 14, 2016 at 03:39 PM

    You are most welcome, we are happy to hear that it is resolved now. :)

    If you need assistance with anything else, please don't hesitate to open a new support thread about it, and we will be happy to help.