- aryoungAsked on January 14, 2016 at 10:13 AM
- BorisAnswered on January 14, 2016 at 12:58 PM
Upon checking your form email history, I can see that the emails sent to your address show as failed.
Your email address is not in our bounce list, and from what we can tell, it looks like your mailing server may be rejecting our emails. Please try whitelisting JotMails IP addresses, and you may also want to try changing the Sender Email address to our firstname.lastname@example.org option and see if that helps:
Please let us know how it goes. Thank you.
- aryoungAnswered on January 14, 2016 at 01:47 PMIt worked...When I added email@example.com that fixed the problem.
Thanks for all your help!
Anita Young, MLS
Public Services Librarian
Northern Wake Campus Library
Wake Technical Community College
6600 Louisburg Road
Raleigh, NC 27616
Phone (919) 532-5555
Fax (919) 878-1896
- BorisAnswered on January 14, 2016 at 03:39 PM
You are most welcome, we are happy to hear that it is resolved now. :)
If you need assistance with anything else, please don't hesitate to open a new support thread about it, and we will be happy to help.