I am not receiving email once the form is submitted

  • aryoung
    Asked on January 14, 2016 at 10:13 AM
    Page URL: http://www.jotform.com//?formID=41413188513147
  • Boris
    Replied on January 14, 2016 at 12:58 PM

    Upon checking your form email history, I can see that the emails sent to your address show as failed.

    Your email address is not in our bounce list, and from what we can tell, it looks like your mailing server may be rejecting our emails. Please try whitelisting JotMails IP addresses, and you may also want to try changing the Sender Email address to our noreply@formresponse.com option and see if that helps:

    I am not receiving email once the form is submitted Image 1 Screenshot 20

    Please let us know how it goes. Thank you.

  • aryoung
    Replied on January 14, 2016 at 1:47 PM
    It worked...When I added noreply@formresponse.com that fixed the problem.
    Thanks for all your help!
    Anita Young, MLS
    Public Services Librarian
    Northern Wake Campus Library
    Wake Technical Community College
    6600 Louisburg Road
    Raleigh, NC 27616
    Phone (919) 532-5555
    Fax (919) 878-1896
    Email: aryoung@waketech.edu
    ________________________________
    ...
  • Boris
    Replied on January 14, 2016 at 3:39 PM

    You are most welcome, we are happy to hear that it is resolved now. :)

    If you need assistance with anything else, please don't hesitate to open a new support thread about it, and we will be happy to help.