What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    not getting e,mail alerte or notifications to emial

    Asked by emanamus on January 14, 2016 at 03:24 PM
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    JotForm Support

    Answered by david on January 14, 2016 at 06:15 PM


    I checked our email logs for the address associated with your account and the emails look like they are being sent successfully from our end.  Check your spam/junkmail folders to ensure the emails aren't being filtered there.

    If there are not, try an alternate email address, a Free Gmail address usually works best, to see if that will allow the notifications to come through.

    If they still do not, let us know which form specifically you are having trouble with and we will be happy to have another look.