What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am unable to access my JotForms

    Asked by ferreiramagalhaes on January 15, 2016 at 07:02 AM

    Usei o formulário de vocês em um site:


    e não estou conseguindo vizualizá-lo. Por quê?


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    JotForm Support

    Answered by Kiran on January 15, 2016 at 10:58 AM

    I see that your account is suspended due to the imported form titled "media-core® - Serviços de Integração de Sistemas". This form is containing a password field which is not allowed with JotForm and hence the account is suspended. Please refer to our terms of usage for more information on using password fields with JotForm. It looks like the form was imported incorrect URL.

    I've now deleted this imported form from your account and activated your account. The forms are now displayed on your website.

    Let us know if you need any further assistance. We will be happy to help.