i need to update my billing info

  • Profile Image
    jeffrey
    Asked on January 15, 2016 at 10:43 AM

    how do i update my billing info i think you closed my account sure wish i could talk to someone this is a crock os poop

  • Profile Image
    ashwin_d
    Answered on January 15, 2016 at 01:03 PM

    Hello jeffrey,

    I did check your account "staytoonedent" and found that your premium monthly subscription is already cancelled. Your subscription payment which was due on January 01, 2016 was not successful and reminders were sent you.

    We will not be able to reactivate your subscription and you will have to upgrade your account again. The following guide should help you how to upgrade your account:  http://www.jotform.com/help/331-How-to-upgrade-my-account 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!