What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i need to update my billing info

    Asked by jeffrey on January 15, 2016 at 10:43 AM

    how do i update my billing info i think you closed my account sure wish i could talk to someone this is a crock os poop

    Page URL:
    Oakland

    billing info my account closed how
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 15, 2016 at 01:03 PM

    Hello jeffrey,

    I did check your account "staytoonedent" and found that your premium monthly subscription is already cancelled. Your subscription payment which was due on January 01, 2016 was not successful and reminders were sent you.

    We will not be able to reactivate your subscription and you will have to upgrade your account again. The following guide should help you how to upgrade your account:  http://www.jotform.com/help/331-How-to-upgrade-my-account 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!