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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Uploaded File: ability to delete the uploaded file automatically even if the submission is deleted

    Asked by ismail.fletcher on January 15, 2016 at 11:19 AM

    Hello. I was able to see how the uploaded files got delete in the "Account" menu when I deleted the submission that had the link, however, I can still access the file (uploaded in the deleted submission) if I enter the link, even when the submission does not exist and uploads shows zero usage. I would very much appreciate the way to manage the files inside that folder. Thank you.

    uploads uploaded files
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 15, 2016 at 01:35 PM

    Hi,

    Thank you for contacting us.

    Unfortunately, there is no way to manage the uploaded files as you are requesting, the only way to access to your files is by clicking in the link that is shown in the submissions.

    You may integrate your forms with Dropbox or Google Drive, then you will be able to save the uploaded files even if the submission is deleted.

    Do let us know if it helps, if the integration with Dropbox or Google Drive does not help you, we will escalate it to our second level as a feature request.

    Regards.

     

  • Profile Image

    Answered by ismail.fletcher on January 15, 2016 at 01:47 PM
    New response received
    Dear Kevin
    Thank you very much for your prompt response. I understand. What I really
    would like is to have a way to delete permanently the attached files in the
    submissions. Like I mentioned previously, even when I have deleted the
    submission if I click on the link of a deleted submission (link saved
    before deleting the submission), I am still able to get the uploaded file.
    Is there a way to delete those files permanently?
    Best regards
    *Ismail Fletcher*
    Technical Service
    SCHILLER AMERICAS
    *An ISO13485 & ISO9001 Certified Company*
    10903 NW 33rd St. Doral. FL, 33172. USA.
    Phone: +1-305-591-1121 EXT. 1087
    Skype: ismail.fletcher
    Email: ismail.fletcher@schillerla.ch
    *NOTE:*
    *Please be advised that as of October 1, 2015, Schiller Latin America
    merged into Schiller America, to form the new subsidiary *
    *[image: SCHILLER_Americas_Inc_standard_logo_2015_RGB]*
    *Visítenos en:*
    [image: images (9)] [image: download (4)]
    [image: youtube]
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 15, 2016 at 03:18 PM

    Hi,

    Thank you for providing us more info.

    Are you getting this issue with all your uploads ? 

    If just are some files, you may share us the links and we will remove the files for you, but if form example, you have deleted 10 submissions and you are still able to access to the 10 uploaded files, then we should escalate it.

    Do let us know, we will be glad to assist you.

    Regards.

  • Profile Image

    Answered by ismail.fletcher on January 15, 2016 at 03:46 PM
    New response received
    Dear Kevin
    Hello. I have tried to submit only one form with attached files, so I have
    ...
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    JotForm Support

    Answered by Welvin on January 16, 2016 at 03:21 AM

    It seems like some of the texts in your last reply has been strip off. Please access this thread and edit. 

    Or, give us the file URL's so we can check our database and manually delete it for you and restore your file upload space.

  • Profile Image

    Answered by ismail.fletcher on January 17, 2016 at 06:03 PM

    Hello. I have tried to submit only one form with attached files, so I have only one link ( http://www.jotform.com/uploads/ismail.fletcher/53504622247148/328682769933267740/SCHILLER AMERICAS.pdf

    ). The submission for that link no longer exists, yet I can see the document.

     

    Let me know the outcome. Once again, thank you.

  • Profile Image
    JotForm Support

    Answered by beril on January 18, 2016 at 04:50 AM

    I've cloned and tested your form. I am able to reproduced same issue that you are having. In spite of deleting the submission I am able to see uploaded file when I click on the link as you see below:

     

    I've forwarded your request to our developers. If we decide on its implementation we will contact you via this thread.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by ismail.fletcher on February 10, 2016 at 09:46 AM
    New response received
    Hello.
    Are there any updates with this issue?
    Best regards
    *Ismail Fletcher*
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on February 10, 2016 at 10:52 AM

    Our apologies, but we still do not have an update to this request. If there's any, our developer should let you know here.

  • Profile Image

    Answered by ismail.fletcher on March 16, 2016 at 05:14 PM

    Hello

    It's been two months since I first reported this issue. Are there any updates getting it solved?

    Best regards

    *Ismail Fletcher*

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 16, 2016 at 07:14 PM

    Unfortunately, we still don't have any updates on the feature. We will update this thread as soon as we have any new information.