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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can upgrade my accaunt

    Asked by cocoarratta on January 15, 2016 at 02:15 PM

    Hello am trying to upgrade my acc and i cant none of my credit card is working on your system and I just use them on another web and they are ok

    please let me know what can I do becouse i want my acc back to silver status .. Ty

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    Answered by victor on January 15, 2016 at 06:34 PM

    Sorry for the inconvenience. I did review your account and noticed that you were able to upgrade to our yearly plan. I am assuming that this was done by accident and you immediately cancelled and got a refund of your transaction.

    Please review our users guide, How to upgrade my account

    If you are still having issues, please let us know and we will be glad to assist.

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    Answered by cocoarratta on January 19, 2016 at 11:45 AM
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    Answered by cocoarratta on January 19, 2016 at 11:45 AM
    My Account has been suspended.
    I paid for the silver plan yearly and never canceled my order. I did because i want it.
    And now i cant go to the web page to change whatever a have to change to get the service again.
    Please give me a solution to the problem as soon as possible
    This is my
    email. gauchitobau@hotmail.com
    Name on account: cocoarratta
    Thank you

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    Answered by victor on January 19, 2016 at 01:05 PM

    To assist you better, I have created a new thread that will be answered shortly.