Facebook form not returning user data

  • Profile Image
    staino
    Asked on February 12, 2012 at 05:17 AM

    Hi

    I have a form that is intergrated with facebook but it is not capturing the user information such as name and email.

     

    Here is a link to my form and facebook page.

     

    http://www.jotform.com/form/20413940160

    https://www.facebook.com/pages/Kids-with-Attitude/299185596803664?sk=app_190087787765904

     

    Thanks

  • Profile Image
    mliz
    Answered on February 12, 2012 at 07:02 AM

    For testing purposes I cloned and integrated the form in question with my facebook account, the user data reflected in the submissions were complete.

    Can you please try to re integrate the form back into your facebook account?  In th second to the last step of the facebook integration in JotForm you are prompted to check the facebook information that you would like to be included in the form when user hits the submit button as shown below in the screenshot.



    Furthermore I noticed that you were using https in the site url kindly use the following details instead:

    Site URL: https://www.jotform.com/
    Site Domain: jotform.com

    Let us know if this works.