Getting an error when uploading a Zip File in the form

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    aldoaguirre
    Asked on January 15, 2016 at 04:06 PM

    I upload a zip file it works for me, but several clients have uploaded zip files and it fails for some and works for other. is there a reason for this?

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    Welvin
    Answered on January 16, 2016 at 07:26 AM

    I've checked your form and found out that it's integrated to Dropbox. Just so you know that our Dropbox API only supports up to 300MB of File. I think the problem is related to this. Your file upload field currently set to allow 1GB of File.

    Please check this guide for more details: http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit.