What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error shown when uploading files even if they are smaller than 1GB

    Asked by shwagenseller on January 15, 2016 at 06:14 PM

    Clients are having trouble submitting forms- says form is too big but it is way under 1 GB

    Not sure what the issue is. 

     

    page is here http://www.demconvention.com/rfp/transportation/transportation-rfp-upload

    Page URL:
    http://www.demconvention.com/rfp/transportation/transportation-rfp-upl<br/>oad

    uploads big files
  • Profile Image

    Answered by Ben on January 16, 2016 at 11:21 AM

    I took a look at your form and I see that you have it set to 5000KB. This is equivalent to 4.88MB.

    Meaning that if they are uploading a 5MB file or larger they will certainly see the error.

    We do however allow uploads to be up to 1GB per field (if your plan allows that), but you would need to set the upload field to allow the same.

    You can see more about the sizes and how to set it up on your form in the following guide: Changing the Upload Size Limit

    Do let us know if you have any further questions in regards to the same or if we can assist you with anything and we would be happy to do so :)