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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PDF Fillable Form : Getting XML Error when generating a PDF form

    Asked by rotti on January 16, 2016 at 07:44 AM

    Good Morning, 

    I have trying to create a fillable pdf from my form http://www.jotform.com/33196817351155 but I keep getting the below message:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.

    <Error><Code>AccessDenied</Code>

    <Message>Access Denied</Message>

    <RequestId>D855549480608EC4</RequestId>

    <HostId>4DoCo+iewrwqd7LPVb04PxLwJoY1PtrPKsjJqdIS2CzhGHsBmOXkAa7nKOLGE/OTn3PhxbNHSYI=

    </HostId>

    </Error>

     

    Can you help?

    Page URL:
    http://www.southernstatesrescuedrottweilers.org/info/display?PageID=14<br/>365

    Screenshot
    style xml shown document
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 17, 2016 at 12:22 AM

    Hi,

    We apologize for the inconvenient.

    I checked your form and I can see it has a great amount of fields, so it's a very long form, I would suggest you for check this guide in order to get more info about PDF Forms : http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator 

    Our developers are already working in a workaround on it, and we should receive news soon about if is possible to generate a PDF form of a very long form or about the limitation.

    Do let us know if you have more questions, we will be glad to assist you.

    Regards.

  • Profile Image

    Answered by Impacct on January 27, 2016 at 01:01 PM

    I am getting the same error about a PDF attached to my form, but in my case we were able to open the pdf attached to the form initially, and then we suddenly could not. Please let me know once this issue is resolved.
     
  • Profile Image

    Answered by victor on January 27, 2016 at 02:40 PM

    Hello Impacct,

    To assist you better, I have created a new thread that will be answered shortly by our support team

    http://www.jotform.com/answers/757869