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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Stripe Payment : integration does not charge the customer in the correct currency

    Asked by klofters on January 16, 2016 at 03:07 PM

    Hi,

    I've set my payments to CAD however all payments processed come through in USD.

    I've also set my stripe Dashboard default currency to CAD however when the jotform submission come in it is still USD.

    My other applications which are connected to that stripe account submit transactions in CAD.

    Can you help me resolve this issue?

    Thanks,

    Kareem

    Page URL:
    https://form.jotform.com/60091072892253

    currency charge in correct
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 17, 2016 at 03:33 AM

    Hi,

    Thank you for contacting us.

    I checked your form and unfortunately, I was not able to submit your form, however, I checked your submissions and I noticed that is not shown the total paid amount.

    Could you please provide us some details about your payments ? 

    We need to get that info and if the issue is still there we will need to report it.

    We will wait for your response.

    Thanks.