What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Is Disabled

    Asked by Jen  on January 17, 2016 at 08:09 AM

    Hello, I am trying to create a form for verification purposes for my new website but my form is getting disabled.  I do realize that this may be due to the fact that I am collecting sensitive data but according to your terms:

    You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features.

    I do indeed plan on using best security practices with your default SSL enabled forms and the added encrypted forms feature.

    Please kindly advise at your earliest convenience. Thank you!

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    JotForm Support

    Answered by jonathan on January 17, 2016 at 05:23 PM


    We apologize for the inconvenience caused. I have checked your account and jotform http://www.jotform.ca/form/60162773983261 and I did not find any issue with them. The Phishing filter had disabled the form.

    I have corrected this now and reinstated both the form and account.

    Let us know if issue still pesist.


  • Profile Image

    Answered by Jen on January 17, 2016 at 09:39 PM

    Hi there,

    Thank you for fixing the issue so quickly, you guys are awesome, keep up the great work!!