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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Uploaded files are not available

    Asked by astseniorgala on January 17, 2016 at 11:52 AM
    This is the second time I've received the error below while trying to retrieve photo submissions using our jotform page. However, this time 7 out of the 8 photos submitted were unretrievable. I'm becoming discouraged with this site. Please advise on how to prevent future issues.
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>35949B6651F34B80</RequestId>
    <HostId>
    rumt8TazfofSlrqR0am/i07IBta1aVwICk6gNdgNwIbnbVd1t3BB1ZfLNwbjbR0oguuRPJD0VE8=
    </HostId>
    </Error>
    Page URL:
    http://www.jotform.com/submissions/52585378439167

    Submissions upload
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    JotForm Support

    Answered by jonathan on January 17, 2016 at 07:06 PM

    It seems that the existing submission on your jotform http://www.jotform.us/form/52585378439167 was not properly submitted. It is possible that during the uploading of the photos, the browser or the form was interrupted and was not properly submitted.

    I did a test submission and uploaded photos using your jotform, and I can see all my submission upload were successful and working

     

    I suggest to please test again and make sure uploads were properly done before submitting the form again. 

    Do let us know if issue persist.