Why We are Receiving Duplicate Notifications?

Over the past week we have received duplicate emails / notifications of our form being completed and submitted. Both are time stamped the same, one is in correct format of our form the other is not although contains similar information.

Below is an example. The first is correct the second is duplicate but incorrect.

Can you please respond to me. bob Payne Email: Bobpayne99@yahoo.com

Incorrect received:

-----Original Message-----
From: JotForm [mailto:noreply@jotform.com]
Sent: Monday, 18 January 2016 10:21 AM
To: info@yallingupbeach.com.au
Subject: Accommodation Enquiry




       







       
       
       







       




Question       
Answer       



Full Name       
Kerry Davidson        



E-mail       
mkdavo7@bigpond.com.au       



Phone Number       
0417178209       



Address       
Street Address: 46 Foreshore Drive
City: Singleton
State / Province: WA
Postal / Zip Code: 6175
Country: Australia
       



Number of Adults       
2       



Number of Children Aged 2-14       
0       



Number of Infants Aged under 2       
0       



Planned Arrival Date       
22-01-2016 10:00 AM       



Departure       
30-01-2016       



Ensuite Cabin       
       



Standard Cabin       
       



Camping Site       
Caravan Site       



Questions & comments

................................................

Correct Submission recieved

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FW: Accommodation Enquiry

People

Lyn Ferguson <donlyn@wn.com.au> Today at 12:40 PM

To Bob

Message body

 

From: JotForm [mailto:noreply@jotform.com]
Sent: Monday, 18 January 2016 10:21 AM
To: info@yallingupbeach.com.au
Subject: Accommodation Enquiry

 

Question Answer Full Name Kerry Davidson E-mail mkdavo7@bigpond.com.au Phone Number 0417178209 Address Street Address: 46 Foreshore Drive City: Singleton State / Province: WA Postal / Zip Code: 6175 Country: Australia Number of Adults 2 Number of Children Aged 2-14 0 Number of Infants Aged under 2 0 Planned Arrival Date 22-01-2016 10:00 AM Departure 30-01-2016 Ensuite Cabin   Standard Cabin   Camping Site Caravan Site Questions & comments   E-mail mkdavo7@bigpond.com.au

 

 

 

 

Problem solved. For some reason had duplicate email notification on with different format. Don't know how that occured.

Bob

Hi Bob,

I'm happy to see that the problem has fixed for you. If the problem is not causing from the dublicated "Notifications", please remember the method that can set unique submissions. Below, you will see the guide about how to activate it:

http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

Thanks.