Why We are Receiving Duplicate Notifications?

  • Profile Image
    bobpayne99
    Asked on January 18, 2016 at 12:45 AM

    Over the past week we have received duplicate emails / notifications of our form being completed and submitted. Both are time stamped the same, one is in correct format of our form the other is not although contains similar information.

    Below is an example. The first is correct the second is duplicate but incorrect.

    Can you please respond to me. bob Payne Email: Bobpayne99@yahoo.com

     

    Incorrect received:

    -----Original Message-----
    From: JotForm [mailto:noreply@jotform.com]
    Sent: Monday, 18 January 2016 10:21 AM
    To: info@yallingupbeach.com.au
    Subject: Accommodation Enquiry




           







           
           
           







           




    Question       
    Answer       



    Full Name       
    Kerry Davidson        



    E-mail       
    mkdavo7@bigpond.com.au       



    Phone Number       
    0417178209       



    Address       
    Street Address: 46 Foreshore Drive
    City: Singleton
    State / Province: WA
    Postal / Zip Code: 6175
    Country: Australia
           



    Number of Adults       
    2       



    Number of Children Aged 2-14       
    0       



    Number of Infants Aged under 2       
    0       



    Planned Arrival Date       
    22-01-2016 10:00 AM       



    Departure       
    30-01-2016       



    Ensuite Cabin       
           



    Standard Cabin       
           



    Camping Site       
    Caravan Site       



    Questions & comments

    ................................................

    Correct Submission recieved

    From: JotForm [mailto:noreply@jotform.com]
    Sent: Monday, 18 January 2016 10:21 AM
    To: info@yallingupbeach.com.au
    Subject: Accommodation Enquiry

     

    Question

    Answer

    Full Name

    Kerry Davidson

    E-mail

    mkdavo7@bigpond.com.au

    Phone Number

    0417178209

    Address

    Street Address: 46 Foreshore Drive
    City: Singleton
    State / Province: WA
    Postal / Zip Code: 6175
    Country: Australia

    Number of Adults

    2

    Number of Children Aged 2-14

    0

    Number of Infants Aged under 2

    0

    Planned Arrival Date

    22-01-2016 10:00 AM

    Departure

    30-01-2016

    Ensuite Cabin

     

    Standard Cabin

     

    Camping Site

    Caravan Site

    Questions & comments

     

    E-mail

    mkdavo7@bigpond.com.au

     

     
     
     
     
     
     
     
     
     
    FW: Accommodation Enquiry
    People
    Lyn Ferguson <donlyn@wn.com.au> Today at 12:40 PM
    To Bob
    Message body
     
     
     

     

     
     
     
     

     

  • Profile Image
    bobpayne99
    Answered on January 18, 2016 at 04:55 AM

    Problem solved. For some reason had duplicate email notification on with different format. Don't know how that occured.

    Bob

  • Profile Image
    mert
    Answered on January 18, 2016 at 09:26 AM

    Hi Bob,

    I'm happy to see that the problem has fixed for you. If the problem is not causing from the dublicated "Notifications", please remember the method that can set unique submissions. Below, you will see the guide about how to activate it:

    http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

     

    Thanks.