What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I created a demo form and on my tests it showed the recipients:
How many recipients do you have? Let us know the form url so we can run further tests.
We'll wait for more details to continue.
Right now I have all service areas except "I'm not sure" and "Career/Internships" using the conditional recipients. All service areas have 2 email recipients regardless...
Well. It's working now.. I got your email too
I created a clone and made a test submission and I could access all the email recipients in the email notification:
Can you please send a screenshot of the email, so we can investigate this situation further?
here is the one that only had 1 recipient. Maybe because I had checked PDF?
Yes, the 'Attach PDF' option is based on a different sending method at JotForm. Unfortunately, we cannot show multiple recipients when it is checked.