How to show the recipients list in the notification?

  • Profile Image
    mundellwebmaster
    Asked on January 18, 2016 at 10:19 AM

    Hi,

    I did this method, but it doesn't show everyone. Is that because I made the emails conditional? In my conditional email sender, I still have the recipients listed by comma delimited.

  • Profile Image
    Carina
    Answered on January 18, 2016 at 10:32 AM

    I created a demo form and on my tests it showed the recipients:

    How many recipients do you have? Let us know the form url so we can run further tests.

    We'll wait for more details to continue.

  • Profile Image
    mundellwebmaster
    Answered on January 18, 2016 at 10:33 AM

    huh.

    It's https://form.jotform.com/60173287358158

    Right now I have all service areas except "I'm not sure" and "Career/Internships" using the conditional recipients. All service areas have 2 email recipients regardless...

  • Profile Image
    mundellwebmaster
    Answered on January 18, 2016 at 10:43 AM

    Well. It's working now.. I got your email too

  • Profile Image
    Carina
    Answered on January 18, 2016 at 10:44 AM

    I created a clone and made a test submission and I could access all the email recipients in the email notification:

    Can you please send a screenshot of the email, so we can investigate this situation further?

    Thank you

  • Profile Image
    mundellwebmaster
    Answered on January 18, 2016 at 11:52 AM

    here is the one that only had 1 recipient. Maybe because I had checked PDF?

  • Profile Image
    Mike
    Answered on January 18, 2016 at 02:06 PM

    Yes, the 'Attach PDF' option is based on a different sending method at JotForm. Unfortunately, we cannot show multiple recipients when it is checked.