What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    For Facebook, do I use static iFrame or select Facebook under Platform?

    Asked by mainelostcatrecovery on January 18, 2016 at 03:55 PM

    I added a form to our Facebook page about a year ago - used "Embed" and selected "static iFrame".  Your documentation shows an option to use "Platforms" and select "Facebook". 

    Which is better?  Are either viewable on mobile devices - iPhones and tablets.

    Thanks,

    Ginger Raspiller

    Maine Lost Cat Recovery

    Page URL:
    https://www.facebook.com/MaineLostCatRecovery/app/684336108254110/

    Screenshot
    static select platform OR
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    JotForm Support

    Answered by Chriistian on January 18, 2016 at 08:47 PM

    Hi,

     

    Using the Facebook Platform will make it easier to add the form to facebook. You can do so by following this guide: Adding Form to Facebook Pages

    Our forms are already optimized for mobile view. However, if you are having trouble with the form's mobile responsiveness, these guides may help you further: 

    How To Make Mobile Friendly Forms on JotForm

    How to make Forms Mobile Responsive

     

    Do inform us if you need further assistance,
    Regards.

  • Profile Image

    Answered by mainelostcatrecovery on June 07, 2016 at 09:55 AM

    Now I need to update the form - adding one field.  Your documentation says look for the gear to update settings but I can't find that anywhere on my page.

     

    While I am at it, everyone complains that the tabs/buttons don't show up on their iPhones.  How do I make the "Lost Cat" button show up on mobile devices?

    Thanks

    Ginger

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    JotForm Support

    Answered by Chriistian on June 07, 2016 at 10:29 AM

    Hi,

    I am currently taking a look at your FB page. I will be back as soon as I see the issue.

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    JotForm Support

    Answered by Chriistian on June 07, 2016 at 10:34 AM

    Your documentation says look for the gear to update settings but I can't find that anywhere on my page.

    May I know which documentation you are referring to so we can assist you with it.

     

    How do I make the "Lost Cat" button show up on mobile devices?

    I took a look at your form - http://www.jotformpro.com/form/60166049559967 - as it is the one integrated in your FB page - https://www.facebook.com/MaineLostCatRecovery/app/684336108254110/. Unfortunately, I don't see the "Lost Cat" button in the said form. There are only "Submit" and "Print Form" buttons and both of these are visible when the form in your FB page is viewed using iPhone. Please see below.

    Can you please give us the screenshot of the button in your form that is not visible in your FB page?

  • Profile Image

    Answered by mainelostcatrecovery on June 07, 2016 at 10:34 AM

    Thanks.  I believe we originally use iFrame but when I did the update a few months back, I used the easier method to add the tab which is the method where I should see a gear to update settings.

    thanks for your assistance.

    Ginger

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    JotForm Support

    Answered by david on June 07, 2016 at 11:33 AM

    Tabs aren't supported via the Facebook app or mobile site.  If you are trying to add fields to your form, you need only update the form and any embedded forms will automatically be updated.

  • Profile Image

    Answered by mainelostcatrecovery on June 07, 2016 at 12:18 PM

    Here is the documentation

     

     

  • Profile Image

    Answered by mainelostcatrecovery on June 07, 2016 at 12:24 PM

    My screenshot shows when I paste it but does not appear to be visible to you.

     

    It is at the bottom of this page:

     

    http://www.jotform.com/help/22-Adding-Form-to-Facebook-Pages

     

    I think I just found the gear ! I needed to click on the button "Report a Lost Cat" -- now I see it.  I added the field (address).   There does not seem to be a save or update button ... 

     

    Will test it now ...

     

    The "Report a Lost Cat" button is the one not showing up for mobile users.

    Ginger

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    JotForm Support

    Answered by Charlie on June 07, 2016 at 01:43 PM

    If I may suggest, you can use the app Static HTML: iframe tabs. With that, you can setup multiple tabs in your form, meaning multiple forms. You can learn more about this option in this guide: https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App 

    Now when you make changes on the form, you just need to use our form builder and update it from there, the changes should easily reflect on the form embedded on your Facebook page without the need to re-embed.

    I hope that helps.

  • Profile Image

    Answered by mainelostcatrecovery on June 07, 2016 at 08:38 PM

    Thanks for the input.   I was able to update the form successfully.

     

    Can anyone tell me why the "Report a Lost Cat" button/tab which is visible on the top of our Facebook page is not visible to our mobile users - lots of folks on iPhones - would like to have this feature available from their phones.

     

    Thanks

    Ginger

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    JotForm Support

    Answered by Chriistian on June 07, 2016 at 09:49 PM

    Unfortunately, Page tab apps are not supported on mobile devices by Facebook's Platform. However, Static iFrame Tabs can provide a direct URL to your page tab that can be viewed on mobile. Here's a guide that can help you set it up: Adding a form to Facebook (Custom iFrame App) 

    Alternatively, you can also use other methods such as Thunderpenny: http://www.thunderpenny.com/ and iFramehost: https://iframehost.com. These sites give you the ability to have a link for mobile devices.

    Regards.