For Facebook, do I use static iFrame or select Facebook under Platform?

I added a form to our Facebook page about a year ago - used "Embed" and selected "static iFrame".  Your documentation shows an option to use "Platforms" and select "Facebook". 

Which is better?  Are either viewable on mobile devices - iPhones and tablets.

Thanks,

Ginger Raspiller

Maine Lost Cat Recovery

Hi,

Using the Facebook Platform will make it easier to add the form to facebook. You can do so by following this guide: Adding Form to Facebook Pages

Our forms are already optimized for mobile view. However, if you are having trouble with the form's mobile responsiveness, these guides may help you further: 

How To Make Mobile Friendly Forms on JotForm

How to make Forms Mobile Responsive

Do inform us if you need further assistance,
Regards.

Now I need to update the form - adding one field.  Your documentation says look for the gear to update settings but I can't find that anywhere on my page.

While I am at it, everyone complains that the tabs/buttons don't show up on their iPhones.  How do I make the "Lost Cat" button show up on mobile devices?

Thanks

Ginger

Hi,

I am currently taking a look at your FB page. I will be back as soon as I see the issue.

Your documentation says look for the gear to update settings but I can't find that anywhere on my page.

May I know which documentation you are referring to so we can assist you with it.

How do I make the "Lost Cat" button show up on mobile devices?

I took a look at your form - http://www.jotformpro.com/form/60166049559967 - as it is the one integrated in your FB page - https://www.facebook.com/MaineLostCatRecovery/app/684336108254110/. Unfortunately, I don't see the "Lost Cat" button in the said form. There are only "Submit" and "Print Form" buttons and both of these are visible when the form in your FB page is viewed using iPhone. Please see below.

Can you please give us the screenshot of the button in your form that is not visible in your FB page?

Thanks.  I believe we originally use iFrame but when I did the update a few months back, I used the easier method to add the tab which is the method where I should see a gear to update settings.

thanks for your assistance.

Ginger

Tabs aren't supported via the Facebook app or mobile site.  If you are trying to add fields to your form, you need only update the form and any embedded forms will automatically be updated.

Here is the documentation

My screenshot shows when I paste it but does not appear to be visible to you.

It is at the bottom of this page:

http://www.jotform.com/help/22-Adding-Form-to-Facebook-Pages

I think I just found the gear ! I needed to click on the button "Report a Lost Cat" -- now I see it.  I added the field (address).   There does not seem to be a save or update button ... 

Will test it now ...

The "Report a Lost Cat" button is the one not showing up for mobile users.

Ginger

If I may suggest, you can use the app Static HTML: iframe tabs. With that, you can setup multiple tabs in your form, meaning multiple forms. You can learn more about this option in this guide: https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App 

Now when you make changes on the form, you just need to use our form builder and update it from there, the changes should easily reflect on the form embedded on your Facebook page without the need to re-embed.

I hope that helps.

Thanks for the input.   I was able to update the form successfully.

Can anyone tell me why the "Report a Lost Cat" button/tab which is visible on the top of our Facebook page is not visible to our mobile users - lots of folks on iPhones - would like to have this feature available from their phones.

Thanks

Ginger

Unfortunately, Page tab apps are not supported on mobile devices by Facebook's Platform. However, Static iFrame Tabs can provide a direct URL to your page tab that can be viewed on mobile. Here's a guide that can help you set it up: Adding a form to Facebook (Custom iFrame App) 

Alternatively, you can also use other methods such as Thunderpenny: http://www.thunderpenny.com/ and iFramehost: https://iframehost.com. These sites give you the ability to have a link for mobile devices.

Regards.