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  • Profile Image

    I don't have access to submission page in the website anymore

    Asked by NASTASSJA on January 19, 2016 at 02:49 AM

    Hi, 

    I added yesterday a question to a survey that already had about 200 submissions.  

    I received already a few answers by Email yesterday, and the question was included, meaning that it has been added properly.

    I am now trying to access the submissions page in your website to extract all data in an Excel document but the Submission page is blank and no data is appearing.

    Please help!

    Thank you in advance, 

    Regards, 

    Nastassja

    Page URL:
    https://www.jotform.com/submissions/51933694658470

    Screenshot
    in Submissions survey excel submissions page
  • Profile Image

    Answered by Carina on January 19, 2016 at 06:47 AM

    The form you mention is under the account kseniasmakhtin. I tested the account and could successfully access the submissions:

    For now please try accessing your account via the link:

    https://eu.jotform.com 

    Let us know if the problem persists and we can send the Excel file to your email, while this situation is still not solved.