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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Image on Thank You page not showing up

    Asked by igichaife on January 19, 2016 at 03:41 AM

    In the thank you page editor I see the image and thank you text fine but when the form is actually filled out, the image does not show up.

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    JotForm Support

    Answered by Welvin on January 19, 2016 at 07:22 AM

    The relative file URL is not working and pointing to the submit URL which is incorrect. 


    I've fixed it for you by using the following URL:


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    Answered by igichaife on January 19, 2016 at 07:24 AM

    Thanks a lot for your assistance! : )

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    JotForm Support

    Answered by Welvin on January 19, 2016 at 08:49 AM

    You're welcome.

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    Answered by igichaife on January 20, 2016 at 01:47 AM


    It seems that something happened to your great work.  The image URL is not working again.  Can you check and see what has happened?



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    JotForm Support

    Answered by BJoanna on January 20, 2016 at 05:36 AM

    I have submitted your form and image on Thank You page is not shown. 

    After that i have cloned your form and it seems that this link is added to your thank you page:

    ../uploads/forum/igichaife/1453139386IG iChaife.jpg 

    To replace it with correct link select Thank You page option, then click on Edit Text option. Select your image and click on Insert/Edit image option and replace that link with link that my colleague provide: https://files.jotform.com/jufs/forum/igichaife/1453139386IG%20iChaife.jpg 

    I have changed image link on my cloned form and image is now shown on Thank You page. Here is my cloned form: https://form.jotform.com/60192364088963

    Feel free to clone it.

    Hope this will help. Let us know if you need further assistance.